Frequently Asked Questions

How do I cancel my order?

If you ordered the wrong item or wish to cancel your order, please send us an email ([email protected]) informing us of your intent to cancel your order within 24 hours after the confirmation of your payment. In this email, please include your name and order number you would like to cancel.

What Shipping Methods Are Available?

We send our goods through courier for smaller and lighter packages. For heavier and/or high volume goods, we use cargo/transport to deliver the goods.

Is the shipping fee included in the price?

The prices on www.ateonlineshop.com is inclusive of shipping charges (and there are no hidden charges) and we ship our products across India subject to the serviceable city or location. The address should be of proper city / town.

Do you provide warranty on the goods?

There is limited warranty against any manufacturing defect that is informed to us within 24 hours after receiving the product.

How Long Will it Take To Get My Package?

For smaller/lighter/low volume orders, the dispatch time is usually 4-5 days from the date of order. The package should arrive within 3-4 days of the date of dispatch.

For heavier/high volume/ large orders, the dispatch time usually varies from 15-20 days from the date of order. The package should arrive within 7 days of the date of dispatch.

How Do I Track My Order?

You can track your order here.

How Do I Place an Order?

You can place your order by visiting our website www.ateonlineshop.com. Select the product you would like to order. Press add to cart and then checkout. Fill in your details and go through our terms and conditions and privacy policy. Pay using the portal and you’re done. Your order should be dispatched in a few days!

How Should I Contact if I Have Any Queries?

You can send us an email at [email protected].

Do you have cash on delivery?

No, we do not have cash on delivery option till now.

When are the tracking details updated online?

We update your shipping details very next day of the shipment dispatch from our ware house. You can visit this link to Track Your Shipping Status.

Do you ship outside India?

No, we do not ship outside India. For international queries, contact us at [email protected] or visit our international queries website www.anandathletics.com.

How quickly should I expect a response to my online order?

You will receive an email confirmation of your order within 1 hour. Most email receipts are received within fifteen minutes. If you do not immediately receive your receipt, please allow up to twenty-four hours for it to be delivered before contacting us. If you have not received your receipt, please also check your SPAM Folder, as it may have been automatically stopped and moved into your SPAM or Junk Mail folder instead of being sent to your inbox.

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